Meet Our Staff
Our customer support staff is one of our greatest assets. Hermance is dedicated to providing you with all the information and assistance you need to make educated decisions for all your woodworking needs. Whether it's a list of supplies or purchasing a new or used machine, you can count on Hermance to give you the best value after the sale. We're setting new standards for customer service the simple way:
Hermance Sales Staff Quick Reference SheetHermance Primary Sales Area Map
- By providing you with only the highest quality machines and parts.
- By doing what we said we'd do and getting it done on time.
- By giving you the best value for the dollar.
- By providing a qualified, professional support staff.
- By giving you accurate billing and account service the first time.
- Ian Strouse - President.
- Joseph G Strouse - Joe is our owner, and the person who gives us direction. He is the head of our value-driven service business.
- Claire Strouse - Claire is co-owner, Vice President, Marketing, Advertising and Corporate Management.
The sales staff at Hermance are well qualified to address parts and tooling issues as well as general machinery applications and specifications. Each has some area of specialization as noted.
- Jeff Stone Sr. - Machinery Sales Nationwide - With over 25 year's experience in the industrial machinery business, Jeff handles inquiries from around the world and is eager to assist with your machinery needs.
- Gary Lundy - Serving Central and Northeastern PA and the Eastern portion of upstate NY from Williamsport, PA
- Brian McQuillen - Serving East Central PA and Northern NJ from Williamsport, PA
- Lee Chilson - Serving Northwestern PA and the Western half of upstate NY
- Jack Harley - Serving Southcentral PA and parts of MD from Ephrata, PA
- Ian Strouse - Serving Western PA from Pittsburgh, PA - Eastern Ohio, West Virginia, and Northern Maryland
- Steve Cissne - Serving Southeast PA and Southern NJ from Philadelphia PA
- Jim Wool - Parts, Machinery, Dust Collection Design - Inside Sales
- Brian Kita - Parts, Machines, and Tooling - Inside Sales
- Brandy Hess - Parts, Machines, and Tooling - Inside Sales
- Doug Duhaime - Parts, Machines, and Tooling - Inside Sales
- Terry Wead - Parts, Machine and Tooling, Rockler Store - Inside Sales
- Matt Strouse - General Manager/Industrial Engineer - Specializing in advanced design and implementation of the HelixHead
- Joe Smith - Shop Supervisor
- Bob (Mac) McMahon - Senior Technician - Specializing in Edgebanders and Sanders.
- Jeff Stone Jr. - Technician
- David Campbell - Technician
- Darrell Turner - Technician
- Kyle Betts - Technician
- Robert Englsih - Machinist
- Jim Ayers - Machinist
- Michael Overdorf - Machinist
- Brian Dewald - Warehouse and Shipping
- Donald Warner - Warehouse and Shipping